Customer Service Representative (m/f/d) - Fixed-Term (24 Months)
Sasol
Sasol invests in its employees along every stage of the career path and offers development opportunities to help you cultivate your career in a culture that embraces diversity and inclusion.
Standorte
Marl | Hamburg
Purpose of Job
- Ensure accurate and timeous capturing and execution of customer’s sales orders
- Provide first line support to customer inquiries, resolve customer queries timeously
- Enhance customer experience through customer service
- Collaborate within Sasol (M&S (Marketing und Sales), Supply Chain, IPL (Integrated Planning), QM and Finance teams) to deliver the Sasol value proposition and achieve excellence in customer service
- Receive, capture & execute sales orders, Debit/Credit, rebates, commission and sample orders in SAP ensuring completeness according to Sasol business processes and within Sasol governance framework
- Monitor the progress of open orders, check documents, identify & resolve problems, keep customers and respective internal functions informed of norm deviations
- Actively communicate with customers regard. SAP order status (order confirmation, delivery confirmation, pricing, forecasts, order solicitation, quality of service, dates of delivery)
- Investigate and resolve customer queries within set targets
- Execute consignment stock processes incl. reconciliation and invoicing as applicable
- Issue pro forma invoice & customer quotation in coordination with M&S as applicable
- Ensure and follow up on payment reminders to customers in cooperation with respective functions (M&S, Finance, SC) as applicable
- Management of letters of Credits in cooperation with respective functions as applicable
- Maintain SAP Order Processes (housekeeping)
Interfaces internal: M&S Managers, Sales Managers, Supply Chain, IPL, M&SS Admin, Internal Credit SHERQ, R&D departments
Formal Education
- Commercial education required (depending on country)
- Minimum of 5 years’ work experience in a similar customer service environment
- Advanced knowledge of SAP, MS Office and information systems
- Experienced in customer service or inside sales, with strong attention to detail
- Good knowledge of chemical operations and products
- Excellent communication and interpersonal skills, with a strong customer focus
- Team player with strong intercultural skills and the ability to work across cultures and languages
- Resilience under stress and work pressure, with the ability to manage different tasks in parallel
- Very good command of English, written and spoken; additional language(s) will be an advantage
- A collegial team and a wide range of tasks with a high degree of creative freedom await you, for which you will quickly assume responsibility.
- We ensure the best possible work-life balance through flexible working hours, the option of mobile working and full-time employment of 37.5 hours.
- We offer you attractive remuneration, supplemented by numerous modern social benefits including company pension schemes.
- We support you in your development with individual further training opportunities at specialist, project or management level and enable a wide variety of career paths.
- As part of our health management, you can access a work-life service, personal advice/coaching and webinars at any time.
If you have any questions about the advertised position or Sasol in Germany, Sebastian Kalinowski will be happy to help you.
Sebastian Kalinowski
Phone: +49 2365 87913210
E-Mail: Please apply via our application portal.
Sasol Germany GmbH
Paul-Baumann-Straße 1
45772 Marl
www.chemicals.sasol.com/careers/fields-of-work
Sasol believes in diversity and equal opportunities. We expressly welcome all applications – regardless of your gender, ethnicity, religion, ideology, disabilities, age or sexual identity.