HR Ops Tier 2 – C&B Specialist

CSL

Second point of contact for employees and managers in Germany and Switzerland for resolution of more complex HR issues related to areas of Compensation, Benefits and Reward and Recognition and Company Sare Plan. Documenting all inquiries according to departmental standards. Provides resolution of complaints and inquiries escalated from Tier 1 team that are more complex. Will liaise with either the Center of Expertise (CoE), HRBP, Global Compensation T3, Global Benefits T3, Payroll and Employee Equity when necessary and escalate to Tier 3 when needed.

Ensures execution of End-to-End processes and all tasks associated from Workday and local Systems (e.g. SAP). Conducts day-to-day HRIS transactional processing in Workday and other related HR Systems.
Independent implementation of various data Audits in Workday and independent processing of error reports.
Supports HR COEs Compensation and Benefits for executing core, common and consistent processes, tasks and overall administration, and ensures continuity and successful delivery of functional services to users throughout the organization.
Ensuring the interface to payroll accounting (creation of Excel files, EIB uploads for Workday or direct data entry in Workday) for all relevant benefit programs.
Responsible for adhering to appropriate HR Operations KPI's; will Assist HR Service Center Director in developing standard work, service level agreements and key performance indicators for all areas of the department.
Conduct research of issues as appropriate and provide resolution in a timely manner.
Create, monitor, and close out tickets in the case management tool, as well as work closely with other HR staff members, and HR systems to provide service and support to all other HR functional areas.
Ensure that case notes are professionally written and that they thoroughly and accurately detail the problem and the proposed resolution
Enhance HR’s reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to HR Operations
Identify escalation trends and opportunities for process change and/or new solutions. Assists in identifying areas to improve communications and efficiency of operations and implementing changes. Partners with clients in improving processes by recommending solutions and referrals to policies/procedures, SMEs or contracted vendors
Identify automation opportunities to increase the efficiency of ongoing operations in the HR Service Center and ensure the implementation of changes in close collaboration with HR Technology in KoP
Creation and upkeep of SOPs and Knowledge Base Articles with HR internal and employee-facing information.