Team Lead 3rd Level Support - netcup (m/f/d)
netcup
We can, we want and we are also entitled to - because we are a team of highly motivated and qualified employees who are as passionate about inspiring customers as we are about working on technical solutions. And that makes us unique! If you want to take yourself and our products further, then come to us and shape the future of netcup!
Team Lead 3rd Level Support - netcup (m/f/d)
as of now | Full-time | Karlsruhe, Remote
Salary: from € 60.000 gross/year, depending on qualification and experience.
Is customer satisfaction your top priority? Are you passionate about improving team processes? Does solving high-level technical challenges excite you? Do you keep a clear head even when multiple escalations are on the table at once, and ensure that the right issues are addressed at the right time? Then come lead our technical support team (Level 3) at netcup. You’ll lead a team of experienced Linux specialists, drive projects forward, and serve as the central point of contact between support, infrastructure, and platform development. Does this sound like you? Then we’d love to hear from you!
#PROFILE
- Technical and managerial leadership of the Level 3 team, including the professional development, mentoring, and performance management of team members
- Ensuring technical quality in case handling, providing support for complex issues, and offering technical guidance for challenging escalations
- Continuously improving day-to-day business processes and establishing clear escalation and handling procedures
- Proactively planning, managing priorities, and ensuring that important issues do not get lost in the day-to-day operations
- Supporting technical and organizational projects, from concept to rollout
- Close coordination with internal stakeholders, particularly 1st and 2nd level customer support, as well as infrastructure, virtualization, and platform development
- Supporting the teams in coordinating complex
- Several years of professional experience in technical support, ideally in 2nd or 3rd level support
- Experience with cloud and hosting products is a plus
- Initial leadership experience or a clear motivation to take on responsibility for a team
- Solid technical understanding of Linux server environments, virtualization (e.g., KVM), and web hosting (e.g., Plesk)
- Experience in incident and problem management, ideally with an ITIL background
- A structured, proactive approach to work and a good sense of prioritization
- Strong communication skills when interacting with the team, cross-functional partners, and stakeholders
- A desire to question processes and make lasting improvements
- Very good German and good English skills
We are more than just a workplace. Therefore, we offer our employees many benefits (which partly depend on your position and location): good transport connections and flexible working hours. Period. Not to mention further training, a mentoring program, free parking, a mobile phone and notebook, snacks and drinks, company cars, employee events, a fun corner, ...
Have we sparked your interest?
We look forward to your expressive application!
Apply now>
#ABOUT
Founded in 2008, the company has been part of the international Anexia Group since 2016 and, as an Internet Service Provider, serves over 75,000 business and residential customers worldwide. Our main strength lies in the provision of web hosting, virtual and dedicated servers, and support of the same through management services. We also offer our customers a large selection of Top Level Domains.
Worldwide, we serve over 200,000 satisfied customers with 400,000 domains.
Our quality has won several awards - picking up a 'Very good' from CHIP computer magazine.
Part of the Anexia Group with over 400 employees and 6 office locations worldwide.
netcup - Webhosting, Server und Domains anexia Telematica Datasix Datacenter Datasix Datacenter
Do you still have questions?
Marina MAROS
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Email: [email protected]