Technical Support Engineer-BYD Energy Storage
BYD EUROPE
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
Responsibilities
- Responsible for the installation, commissioning, repair, and maintenance of energy storage systems on site.
- Address technical issues on-site in a timely manner to ensure reliable operation and minimize downtime.
- Provide technical support to customers, answer questions about the equipment, and deliver necessary training.
- Collaborate closely with the technical support team and R&D department to feedback on-field issues and suggest improvements.
- Continuously follow up on customer after-sales service requirements to improve customer satisfaction.
- Ensure compliance with local safety regulations and company safety standards when performing any on-site work.
- Background in Electrical Engineering, Automation, Mechatronics, or related fields.
- Experience in the power industry or with high/low voltage systems, with preference for those with energy storage experience.
- Hands-on experience with equipment installation, commissioning, and maintenance, preferably familiar with energy storage systems.
- Solid understanding of electrical systems, particularly energy storage systems and their principles.
- Strong troubleshooting and problem-solving skills, capable of working in high/low voltage environments.
- Excellent communication and customer service skills, able to work efficiently under pressure.
- Relevant electrical or high voltage operation certifications are preferred.
- Willingness to travel frequently and adapt to flexible working hours.