Customer Success Manager (m/f/d)
iPoint
Datum: vor 1 Tag
Stadt: Reutlingen, Baden-Württemberg
Vertragstyp: Teilzeit
Preferred Location: Michigan, USA
About The Role
As a CSM at iPoint, you’ll work very closely with our U.S.-based customers. You'll collaborate directly with their key personnel to support the day-to-day operational aspects of iPoint solutions, ensuring we meet and exceed their objectives while optimizing their use of the iPoint platform. You’ll combine your customer-first mindset with strong communication skills and strategic account leadership to deliver long-term success and build lasting customer trust.
Office Ann Arbor Department Customer Office Employment Type Permanent Schedule full-or-part-time Seniority Experienced
Your mission
We use digitalization to bring about sustainable change. With our expert software and services, we support global players like BASF, Becton Dickinson, Emerson, Ford, Logitech, Magna, Osram, Roche, and Toyota, in creating sustainable and legally compliant products worldwide.
With passion and conviction, we stand by our customers as a reliable partner and support their strategic sustainability goals. These are great goals to achieve.
Which is why our growing team of 170+ experts needs you, your skills, and your enthusiasm!
Didn't find what you were looking for? Check out all our job offers here!
About The Role
As a CSM at iPoint, you’ll work very closely with our U.S.-based customers. You'll collaborate directly with their key personnel to support the day-to-day operational aspects of iPoint solutions, ensuring we meet and exceed their objectives while optimizing their use of the iPoint platform. You’ll combine your customer-first mindset with strong communication skills and strategic account leadership to deliver long-term success and build lasting customer trust.
Office Ann Arbor Department Customer Office Employment Type Permanent Schedule full-or-part-time Seniority Experienced
Your mission
- Provide business, technical and product knowledge in support of post sales activities to ensure customer satisfaction
- Help clients maximize their value from the iPoint solutions by aiding their understanding of our existing and new product features and functionality, and how they can contribute to their business growth
- Facilitate a good working relationship between customer and support organization to ensure client issues and escalations are resolved in a timely manner
- Develop healthy customer relationships, building trust and transparency
- Act as customer advocates internally while encouraging customer retention and helping to identify upselling opportunities
- 3+ years proven experience as a Customer Success Manager or similar role
- Proven ability to understand new software solutions and be able to provide this knowledge to our customers
- Highly organized, analytical and goal-oriented approach
- Exceptional ability to communicate and foster positive business relationships
- Fluent verbal and written English
- Experience working in either Automotive or Electronics organizations will be advantageous
- Join a pioneering company in compliance and sustainability solutions
- Work with global experts in an inspiring, customer-focused culture
- Enjoy real work-life balance and opportunities to make a meaningful impact
We use digitalization to bring about sustainable change. With our expert software and services, we support global players like BASF, Becton Dickinson, Emerson, Ford, Logitech, Magna, Osram, Roche, and Toyota, in creating sustainable and legally compliant products worldwide.
With passion and conviction, we stand by our customers as a reliable partner and support their strategic sustainability goals. These are great goals to achieve.
Which is why our growing team of 170+ experts needs you, your skills, and your enthusiasm!
Didn't find what you were looking for? Check out all our job offers here!