Aftersales Service Specialist (f/m/x) Italy
XCMG Europe GmbH
Datum: vor 20 Stunden
Stadt: Krefeld, Nordrhein-Westfalen
Vertragstyp: Ganztags
Your mission
Carve out your career with XCMG!
Welcome to XCMG - one of the world's largest manufacturers of construction machinery. We develop state-of-the-art excavators, cranes, earthmoving and road construction machinery for our customers in the construction, mining and energy industry.
At our site in Krefeld you can find four of our German subsidiaries. In addition to the European headquarter XCMG Europe GmbH, there is also a company for research and development, for strategic purchasing and for sales and services. Together, we drive investment and innovation to a new horizon.
XCMG offers you the opportunity to advance your professional career and apply your skills and know-how in a future-oriented and intercultural environment.
- Ensure customer satisfaction through efficient aftersales support and clear communication
- Manage product issues, coordinate timely solutions, and follow up with customers
- Collaborate with technical teams and coordinate with the Chinese headquarters when necessary
- Support general administration and operational tasks
- Use online systems to track claims and spare parts procurement progress
- Assist the aftersales manager in organising and delivering training sessions
- Bachelor’s degree or equivalent experience in relevant field
- Fluency in Italian and English; knowledge of Chinese is a plus
- Experience in technical support roles within construction machinery industry
- Strong communication and problem-solving skills
- Proficient with CRM, MS Office, and service management tools
- Detail-oriented, flexible, and adaptable to changing priorities
- The opportunity to develop pioneering solutions in a creative environment
- Competitive salary and additional social benefits
- Flat hierarchies, open communication and a great team atmosphere
- A wide range of training and development opportunities
- Regular company events and a harmonious and collegial working atmosphere
- International work environment with exposure to cross-cultural collaboration
Carve out your career with XCMG!
Welcome to XCMG - one of the world's largest manufacturers of construction machinery. We develop state-of-the-art excavators, cranes, earthmoving and road construction machinery for our customers in the construction, mining and energy industry.
At our site in Krefeld you can find four of our German subsidiaries. In addition to the European headquarter XCMG Europe GmbH, there is also a company for research and development, for strategic purchasing and for sales and services. Together, we drive investment and innovation to a new horizon.
XCMG offers you the opportunity to advance your professional career and apply your skills and know-how in a future-oriented and intercultural environment.