Technical Support Manager (m/f/d) CEDI, AFS, Ionpure

Xylem's Evoqua Water Technologies division offers a portfolio of solutions, products and services in the field of advanced water and wastewater treatment. This division develops and manufactures chlorine-based water disinfection systems, online measurement and control technology and systems for the production of ultrapure water for laboratory and industrial requirements.

“High-tech” paired with ‘high quality’ and the greatest customer proximity characterize our actions.

To further strengthen our team, we are looking for committed and reliable team players who want to make a difference. Currently we have a position as

Technical Support Manager CEDI, Ionpure, AFS (m/f/d)

which can be located close to a Xylem site in Germany, France, Austria, Italy, Belgium or the Netherlands

• Provides technical support to the field sales team throughout the sales process including customer calls, site visits, proposals, and performance projections


• Sizes and selects appropriate equipment/materials based on customer requirements and input from the sales team


• Supports active programs to increase customer satisfaction. Can include, but not limited to customer satisfaction issues such as reliability issues, pricing, availability of product, spares/ product delivery, timely technical support on understanding operations of the plant etc.


• Advises in disseminating standard product knowledge and provides virtual and on-site training


• Evaluate DC power accessories through lab bench scale testing, including software and firmware updates


• Works with the Technology & Innovation team, Marketing team, the product manager, and the engineering team on the development of product improvements


• Troubleshoots installation issues by working directly with customers and sales to gather information, analyze results, determine probable causes, and develop solutions if necessary


• Reviews and interprets module failure analysis reports and makes recommendations to improve equipment performance


• Keeps up to date with regional regulatory changes that can impact equipment design and installation


• Works closely with the Global Technical Manager of Ionpure on all necessary reporting from product performance and quality perspective, in addition to training events and requirements


• Works very closely to EMEA sales team for project designs, internal and external trainings, trouble shooting, product specification etc.

• Bachelor’s in engineering. Combination of other industry experience & education disciplines will be considered


• Minimum of 5 years of experience in water treatment or a similar industry involving process design and equipment specification. Ultrapure water experience required


• Good knowledge of water treatment processes, thorough knowledge preferred


• Understanding of electrodeionization principles and process design


• Familiarity with mechanical and electrical control systems for water treatment equipment and use of electrical test apparatus such as multimeters


• Strong written, verbal and interpersonal communications skills


• Working knowledge of Microsoft Office tools, specifically Excel, Word and PowerPoint


• Ability to read and understand P&IDs and electrical schematics, and to use engineering drawings in troubleshooting system operation.


• Customer-oriented problem solver, adept at discussing technical subjects and key value propositions with customers and salespeople alike


• Working with a sense of urgency and able to manage multiple projects at one time


• Self-starter that can work in a team environment


• Strong command in English language. Additionally, French language is strongly preferred (verbal and writing)


• Travelling: up to 40% as required

• A permanent position with a fixed monthly salary in line with the market for secure planning


• You will also benefit from performance-related special payments


• Professional induction is a matter of course and guaranteed, regular feedback meetings help with further development


• We will provide you with the best possible qualifications for your position through internal and external training courses


• Collaboration on challenging tasks and projects in cooperation with international colleagues


• Flat hierarchies and an open-door culture allow you to work freely


• Occupational safety and health are very important to us


• Xylem Watermark: Social commitment, sustainable products and a corporate foundation ensure a valuable contribution to our society

For questions regarding this opportunity, please reach out to Ward Barbar Amin, Corporate Recruiter at Tel.: +49 1726976222