Commercial Operation Manager (m/f/d)
Cartier
Datum: vor 2 Wochen
Stadt: München, Bayern
Vertragstyp: Ganztags
Your Tasks
- Develop, motivate and elevate a high performing team of operations coordinator(s) and trainee(s)
- Manage and implement operational strategic projects, collaborating with local and international stakeholders in all distribution channels
- Identify and implement solutions with the Business Excellence team to optimize Boutique operational efficiency, streamlining front of house and back of house processes
- Collaborate with cross-functional teams (merchandising, finance, Boutique experts) to improve inventory flows, delivery of goods and minimize discrepancies
- Manage selling costs budgets of the Boutiques
- Drive initiatives to enhance exceptional clients’ services and consistency with the Maison’s standards
- Coordinate and develop the communities of experts: key-users, administrators and omni-channel ambassadors
- Ensure compliance with the group and brand procedures. Implement new regulations and policies by training the Boutique teams and coordinating with External Boutiques and Watch Specialists
- Oversee implementation and performance of digital tools dedicated to internal communication, stock management and sales processes
- Work closely with the Boutique experts ,Cartier and Richemont colleagues on audit findings, developing and implementing action plans
- Manage operational aspects of Boutique renovation projects with SDP department, including on-site tasks management
- Experience in luxury retail industry with unversity or business school background
- Excellent communicator and People orientated and empathetic training partner
- Entrepreneurial mindset & solution oriented and creative mindset
- Hard working and relentless in the pursuit of excellence with a never give up approach and comfortable in travelling in our decentralized market
- Fluent in German and English
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