Account and Product Support Officer Ratingen
Ardo
Datum: vor 2 Wochen
Stadt: Ratingen, Nordrhein-Westfalen
Vertragstyp: Ganztags
DE - Ratingen
Customer Service
Permanent contract
Ardo supplies its continuously growing markets around the world with high quality frozen vegetables, herbs, and fruit with 3300 employees and 16 production, packing & distribution sites in 7 different countries. The family business sells in more than 100 countries and has a turnover of more than 1.4 billion euros. The proximity of our factories to our crops is one of our key strengths and ensures that only minutes are lost between harvest and locking in the product’s natural goodness in our freezers.
Ardo's mission is to preserve the gift of nature for future generations by providing fresh frozen, plant-based food while minimizing our impact on the planet. Ardo achieves this goal thanks to an integrated network of growing areas, production units, freezing units, packaging equipment, appropriate logistics and thorough quality control. The group's know-how and flexible structure ensure that it can respond quickly to new trends and that innovative product can be brought onto the market quickly.
Your Scope
As a contact person for our account managers and customer service team as well as our customers, you work in the team cluster retail for Germany, which is part of the Ardo Group Customer Excellence Team.
You closely collaborate with customer service, sales, supply chain, marketing, data management and other internal as well as external stakeholders.
You support the account managers:
you analyze product portfolio’s as well as market and customer data, share your insights and assist to translate them into business and account plans
you prepare customer meetings
you prepare, monitor and follow up tenders and quotations
you manage promotions forecasting and analysis.
You support customers:
you take the lead in communication concerning article forms, action proposals, sample shipments for new packaging, etc.
you accurately follow-up service level agreements
you internally follow up customer related questions such as QA, internal data, material statuses, …
you manage customers’ questionnaires and sustainability reports.
You provide periodic reports on e.g. turnover, assortment, profitability as well as customized reports, both for internal use as for the customer.
You coordinate and follow up in different areas:
item screenings of packaging, article creations, first productions, NPD sample, …
introduction of new products
small customer projects.
You make suggestions and take initiatives for optimizations that can also be implemented on a global group level.
Your profile
Native German and professional level of English.
Preferably a master’s degree or equal by experience.
A minimum of 5-year experience in a large, fast-moving company in a customer service, inside sales or sales support role.
Comfortable to work with IT systems like SAP and an excellent level of excel knowledge. Experience with a CRM system is a plus.
Building strong business relationships and proactively improving customer satisfaction is key in everything you do.
You easily adapt, embrace learning opportunities, and have commercial flair.
You love to multitask, to find solutions and to jump and take opportunities in a challenging and evolving business context.
We offer
We offer you the opportunity to be part of an authentic and sustainable international company, with real growth opportunities and the freedom to actively participate in shaping the business and the opportunity to develop professionally. You will receive a full remuneration package in line with the level of this position. We care for our people and create family-friendly surroundings by offering you the flexibility to work 2 days/week from home.
Customer Service
Permanent contract
Ardo supplies its continuously growing markets around the world with high quality frozen vegetables, herbs, and fruit with 3300 employees and 16 production, packing & distribution sites in 7 different countries. The family business sells in more than 100 countries and has a turnover of more than 1.4 billion euros. The proximity of our factories to our crops is one of our key strengths and ensures that only minutes are lost between harvest and locking in the product’s natural goodness in our freezers.
Ardo's mission is to preserve the gift of nature for future generations by providing fresh frozen, plant-based food while minimizing our impact on the planet. Ardo achieves this goal thanks to an integrated network of growing areas, production units, freezing units, packaging equipment, appropriate logistics and thorough quality control. The group's know-how and flexible structure ensure that it can respond quickly to new trends and that innovative product can be brought onto the market quickly.
Your Scope
As a contact person for our account managers and customer service team as well as our customers, you work in the team cluster retail for Germany, which is part of the Ardo Group Customer Excellence Team.
You closely collaborate with customer service, sales, supply chain, marketing, data management and other internal as well as external stakeholders.
You support the account managers:
you analyze product portfolio’s as well as market and customer data, share your insights and assist to translate them into business and account plans
you prepare customer meetings
you prepare, monitor and follow up tenders and quotations
you manage promotions forecasting and analysis.
You support customers:
you take the lead in communication concerning article forms, action proposals, sample shipments for new packaging, etc.
you accurately follow-up service level agreements
you internally follow up customer related questions such as QA, internal data, material statuses, …
you manage customers’ questionnaires and sustainability reports.
You provide periodic reports on e.g. turnover, assortment, profitability as well as customized reports, both for internal use as for the customer.
You coordinate and follow up in different areas:
item screenings of packaging, article creations, first productions, NPD sample, …
introduction of new products
small customer projects.
You make suggestions and take initiatives for optimizations that can also be implemented on a global group level.
Your profile
Native German and professional level of English.
Preferably a master’s degree or equal by experience.
A minimum of 5-year experience in a large, fast-moving company in a customer service, inside sales or sales support role.
Comfortable to work with IT systems like SAP and an excellent level of excel knowledge. Experience with a CRM system is a plus.
Building strong business relationships and proactively improving customer satisfaction is key in everything you do.
You easily adapt, embrace learning opportunities, and have commercial flair.
You love to multitask, to find solutions and to jump and take opportunities in a challenging and evolving business context.
We offer
We offer you the opportunity to be part of an authentic and sustainable international company, with real growth opportunities and the freedom to actively participate in shaping the business and the opportunity to develop professionally. You will receive a full remuneration package in line with the level of this position. We care for our people and create family-friendly surroundings by offering you the flexibility to work 2 days/week from home.