Level 1 IT Support Technician
Supportwave
Datum: vor 3 Wochen
Stadt: Oberhausen, Nordrhein-Westfalen
Vertragstyp: Ganztags
Job Title: Level 1 IT Support Engineer (Onsite – Oberhausen)
Location: Oberhausen, Germany
Languages Required: English (C1), German (C1)
Travel: No travel required; position is based at a single site
Overview
We are seeking a dependable and technically skilled Level 1 IT Support Engineer to join our onsite IT support team in Oberhausen. The ideal candidate will deliver hands-on, first-line technical assistance to end-users and help maintain smooth daily IT operations at the client’s site.
Key Responsibilities
Location: Oberhausen, Germany
Languages Required: English (C1), German (C1)
Travel: No travel required; position is based at a single site
Overview
We are seeking a dependable and technically skilled Level 1 IT Support Engineer to join our onsite IT support team in Oberhausen. The ideal candidate will deliver hands-on, first-line technical assistance to end-users and help maintain smooth daily IT operations at the client’s site.
Key Responsibilities
- Provide onsite first-line technical support to users, including troubleshooting hardware, software, and peripheral issues.
- Set up and configure IT hardware such as desktops, laptops, printers, and mobile devices.
- Support Microsoft Office 365 applications including Outlook, Teams, Excel, and Word.
- Log and manage support incidents using the internal ticketing system.
- Escalate unresolved or complex technical issues to the Level 2/3 support teams.
- Carry out routine maintenance and daily IT checks.
- Work collaboratively with remote IT teams on tasks and minor projects.
- Windows OS Support – Skilled in troubleshooting Windows 10/11 environments.
- Hardware Troubleshooting – Proficient in diagnosing PCs, laptops, and related peripherals.
- Microsoft Office 365 Support – Confident supporting end-users with Outlook, Teams, and Excel.
- Basic Active Directory Tasks – Able to manage user accounts, resets, and permissions.
- Ticketing Systems – Experience with service desk platforms such as ServiceNow, Freshservice, or Zendesk.
- Basic Networking Knowledge – Understanding of IP addressing, DNS, and DHCP.
- LAN Testing Tools – Familiar with using cable testers or basic network diagnostics.
- Mobile Device Support – Experience supporting Android and iOS in a business environment.
- Minimum 2 years of experience in IT or desktop support roles.
- Strong troubleshooting capabilities and a customer-first mindset.
- Fluent in English and German (C1 level) — both written and spoken.
- Ability to work independently and professionally in a client-facing environment.
- Familiarity with standard IT infrastructure and user support practices.