Customer Experience Specialist
comstruct
Datum: vor 3 Tagen
Stadt: München, Bayern
Vertragstyp: Ganztags
comstruct, the platform transforming materials procurement for construction companies, is driving the shift to digital and automated processes. We're looking for exceptional talent to help us empower the industry with smarter, more efficient solutions.
We are looking for a full time Customer Experience Specialist to join our GTM team.
In this role, you'll be the go-to problem solver for our users—turning technical challenges into great customer experiences. If you love digging deep to uncover root causes, take pride in finishing what you start, and thrive when helping others succeed, this is your chance to have real impact.
As a hybrid company, we value in-person collaboration and expect employees to work from our Munich office 3 days a week
Why this role is special at comstruct
To build the technical foundation of such an important industry, we rely on an outstanding team of A-players across all domains. Working together with humble, pragmatic, and output-oriented people who actively pursue their visions guarantees a steep personal as well as professional learning curve.
comstruct is a young construction tech startup founded in March 2022. With a team of four co-founders from diverse backgrounds, we are building the data layer for the construction industry. We recently secured a €12.5M seed financing round from prestigious VCs, including 20VC and Google Ventures, along with top European investors. We already serve nine of Switzerland's ten largest contractors as customers, improving the lives of thousands of people in the industry.
Together with YOU, we aim to build a great, diverse team and become the world's leading construction-tech company—propelling one of the least digitized industries to the forefront of innovation!
We are looking for a full time Customer Experience Specialist to join our GTM team.
In this role, you'll be the go-to problem solver for our users—turning technical challenges into great customer experiences. If you love digging deep to uncover root causes, take pride in finishing what you start, and thrive when helping others succeed, this is your chance to have real impact.
As a hybrid company, we value in-person collaboration and expect employees to work from our Munich office 3 days a week
Why this role is special at comstruct
- You’ll work hands-on with the entire product, gaining cross-functional exposure and fast-tracking your expertise
- You’ll be the voice of our users, with direct influence on the product and customer happiness
- You’ll join a tight-knit team where ownership isn’t a buzzword—you’re trusted to run your area like it’s yours
- Be the first point of contact for users via chat, email, or phone—typically when something isn't working
- Troubleshoot and resolve everyday issues like login problems or syncing errors—independently, and with a structured mindset
- Identify and escalate complex issues to product and engineering, providing the right context and documentation
- Create and improve support documentation to empower users to find answers on their own and promote a self service approach
- Spot patterns, process insights, and share user feedback to improve product and customer experience
- Collaborate across teams—you'll work with product, engineering, and operations and become one of our product experts along the way.
- Clear and empathetic communication, especially when others are stressed
- Genuine enjoyment in helping others and remaining emotionally steady under pressure
- A structured, systematic approach to problems with a drive to get to the root cause and resolve everything
- Familiarity with tools like Hubspot, Zendesk, Intercom, or Freshdesk — with Hubspot being our current tool of choice — or a strong motivation to learn quickly and get up to speed
- Fast learning ability paired with curiosity to understand how things work, from product logic to browser behavior
- Excellent written and spoken communication skills in both English and German; French is a plus, especially for supporting our Swiss customers.
To build the technical foundation of such an important industry, we rely on an outstanding team of A-players across all domains. Working together with humble, pragmatic, and output-oriented people who actively pursue their visions guarantees a steep personal as well as professional learning curve.
- Flat hierarchies, a fail-fast mentality, and product obsession
- Freedom to take over responsibility and to shape your own role/career
- Individual Development Budgets e.g., for certificates, conferences, or books
- A very competitive Salary & substantial ESOP
- Müsli Bar and fruits & free drinks and dinner
- Regular Team Events, Wellpass subscription, workations, offsites and business trips in Germany and Switzerland
comstruct is a young construction tech startup founded in March 2022. With a team of four co-founders from diverse backgrounds, we are building the data layer for the construction industry. We recently secured a €12.5M seed financing round from prestigious VCs, including 20VC and Google Ventures, along with top European investors. We already serve nine of Switzerland's ten largest contractors as customers, improving the lives of thousands of people in the industry.
Together with YOU, we aim to build a great, diverse team and become the world's leading construction-tech company—propelling one of the least digitized industries to the forefront of innovation!
Weitere Jobs in München, Bayern