Teacher looking for a change? Step into EdTech as a Customer Success Manager

From Classroom to Customer Success – Join Our Mission!

Do you have a solid background in education and a desire to explore new horizons? Are you a go-getter with a passion for technology and education? No Isolation is on the lookout for a Customer Success Manager to join our DACH sales team. You can work from our office in Munich or remotely from anywhere in Germany.

If you're an experienced educator who is passionate about transforming lives and curious about making an impact outside the traditional classroom, we want to hear from you! Whether you've dabbled in alternative learning models, collaborated with local authorities, or have a heart for innovation in education, this is your opportunity to make a difference.

Do you believe in the power of technology for good? Are you ready to channel your passion into something that truly matters? We’re looking for trailblazers like you! Join us in shaping the future of education.

Why working with us can reignite your educational career

At No Isolation, your work has real purpose. You’ll be contributing to something bigger than yourself - helping children who are excluded from the classroom due to illness or mental health challenges stay connected to their education and social environment. This is more than just a job; it's a chance to make a tangible impact on children's lives and contribute to a mission that improves society.

Imagine a workplace where your contributions are not only valued but make a difference! You’ll be fully appreciated for your efforts, and with respect and recognition, we’re committed to boosting morale and job satisfaction.

What will be your mission?

• In this exciting role, you’ll be a mix of project manager and client champion, helping onboard and support our awesome AV1 robots, especially with local authorities and schools. Your mission? To ensure that AV1 owners get the absolute most out of their fleet!
• You’ll be in charge of managing pilots and trials, setting objectives, keeping track of resources, defining reporting needs, and spotting new ways to expand AV1's use where remote access to learning is key.
• As the “go-to” guru for your clients, you’ll provide expert guidance on everything AV1—from product details to administration and implementation. Plus, you’ll have a deep understanding of the education sector and Alternative Provision (AP) to really make an impact. With your strong credibility and proven experience, you’ll not only support our clients but also help build our expertise around AV1, ensuring that our offering stays ahead of the curve.
• With your experience and insights, you’ll help clients see a fantastic return on their investment and create a lasting impact. Ready to make a difference? Let’s do this ️

What else is in it for you?

A balanced workload so you can thrive both personally and professionally

Access to digital mental health support services, including free therapy sessions

Competitive benefits, including flexible hours, an exercise and equipment allowance, and even PJ days

️ Supportive evaluations to help you grow and develop in your career

Growth opportunities and high-level training to help you keep advancing

Our ideal candidate...

• Is a senior practitioner working with schools, or relevant equivalent
• Is ideally a qualified teacher educated to degree level
• Possesses a strong understanding of the German education system
• Has a well-established network in their region (e.g., schools, local authorities, or inclusion departments)
• Is someone with a natural ability to build strong relationships, who is both charismatic, trustworthy, inspiring and demonstrates reliability
• Is confident in speaking and presenting
• Speaks German fluently and communicates confidently in English
• Has experience in using technology to drive education forward

Location: Work from our Munich office or remotely from anywhere in Germany. You will be reporting to our DACH Sales Director and work closely with the sales team.

Excited? We are too! If you’re ready to help us make a lasting impact on the future of education, apply today!

Who are we?

No Isolation was founded in 2015 when we developed AV1, a telepresence robot that helps children and young people stay connected to their education during long-term absences due to illness. Our mission is to help educators bring learning and belonging to every child.

Today, there are over 3,500 active AV1 robots used across 18 European countries. Positioned in the EdTech sector, AV1 is a unique solution to the growing issue of persistent absence, supporting both the academic and social needs of students.