VP of Operations, Europe and APAC

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

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PURPOSE OF JOB:

The Vice President Operations directs the activities of laboratory management across all of the Europe and Asia Pacific regions to assure profitable and successful operations and all KPIs are met. These activities include, but are not limited to, technical direction, quality assurance, client and associate relations, cost control, logistics and general administration. This role also acts as the enterprise leader for all lab and medical functions within European Reference Lab business and sits on the Europe/APAC Regional leadership team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to satisfactorily perform each essential function. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide direct leadership to the Regional Lab Directors, Managers and Supervisors on developing a strategic plan for the laboratory network and in coordination with the management team implement the plan.
• Provide direct leadership to the Country and Regional Transportation Managers on developing a strategic plan for the transportation network and in coordination with the management team implement the plan
• Responsible for gross profit of all Laboratory Operations within the region.
• Function as enterprise leader for all COO functions in Europe and APAC, including but not limited to Medical Operations (Pathology, Medical Excellence and Imaging Services).
• Responsible for ensuring laboratory performance meets market demand.
• Collaborate with commercial and imaging services leadership to establish Antech Imaging Services for all addressable markets.
• Develop and recommend process improvement initiatives and systems to enhance operational efficiency and client service. Monitor operational performance against budget and promote accountability among departmental leaders to achieve goals.
• Lead and direct in partnership with support teams on all integration activities related to new reference lab acquisitions.
• Direct and provide leadership to direct reports to enhance organizational effectiveness and efficiency and maintain alignment with organizational goals and objectives.
• Hire, develop, train, and coach a successful team. Define establish clear objectives and expectations, providing direct feedback routinely for performance managment and effectively engaging in team development and advancement. Be an advocate for your team and their careers.
• Use Mars Associate Survey results for building action plans for continuous improvement to associate experience.
• Collaborate with COO to set yearly Reference Lab goals and priorities.
• Responsible for Operations integration of any laboratory acquisitions.
• Oversee annual budget reviews; work with the finance team to measure progress monthly and quarterly adjusting based on forecasted and actual demand. Develop a headcount and staffing plan that supports the budget and work with finance and HR teams to staff and train accordingly.
• Prepare and present to the COO period, quarterly, and annual progress reports concerning the status of all operational areas under your leadership.
• Manage Operational Costs and Capital expenditures in alignment with Antech’s annual budget, monthly/quarterly forecasts, and overall P&L plan.
• Conduct monthly operational reviews and quarterly P&L reviews with your direct reports.
• Plan, direct, analyze, improve, and modify the work of leaders and lab associates engaged in conducting operations to meet or beat committed key client metrics, including but not limited to: turn-around-time, cost per test, quality, etc.
• Work with Global Operations Initiatives team on projects and initiatives prioritized by COO.
• Develop an Operations Succession plan, provide opportunities for associates to take on stretch assignments, and allocate time to mentor and coach key leaders across the lab network. Promote and support leadership development and training.
• Work with the Sales Team to support sales and business development plans.
• Maintain work environment that encourages equal employment opportunity, associate development, and communication.
• Implement new services and markets as planned by the Chief Operating Officer and SDX.
• Standardize laboratory methodology for existing and future services utilizing Antech’s Standard Operating Procedures. Ensure new methodology is implemented and tested so that all analysis activities are in compliance with quality, safety, and other applicable procedures.
• Establish and maintain positive relationship between key personnel and client base.
• Monitor and resolve client concerns, answer questions, and provide technical expertise when necessary.
• Provide guidance and technical expertise to the client and company personnel to understand and solve technical problems and issues including interpreting laboratory data.
• Participate in cross-functional and/or global Lab Operations projects to improve quality, create novel offerings, improve service, or save costs.
• Administer corporate human resource programs relating to Associate recruitment and retention, compensation, training and development, performance appraisal, and employment record documentation.
• Develop and maintain expertise in clinical laboratory management and related technologies.
• Maintain knowledge of Antrim and other applicable laboratory management systems that are required to complete job responsibilities.
• Maintain a physical presence in the field engaging in regular site visits as needed.
• Ensure that Associates obtain knowledge sufficient to perform job responsibilities and maintain technical competency. Institute and maintain systems to monitor and verify related training.
• Support corporate quality and continuous improvement process. Actively participate in and support efforts to improve the service provided by the laboratory. Attend meetings and conferences to support corporate quality and production objectives.
• May be asked to participate in enterprise initiatives, special projects, and other duties as assigned.
• We share a collaborative obligation to ensure that we conduct ourselves in the utmost ethical manner and that we hold each other accountable to the values and standards of the organization. Every Associate has the responsibility to ask questions, seek guidance, and report concerns and/or violations of company policy or ethical standards.
• Other duties as assigned.
  
  

EDUCATION/EXPERIENCE:

• A Master’s (or advanced) Degree in Science, Biology, or related field
• 15+ years’ experience in a Clinical Laboratory with at least 5 years in a multi-site setting preferred
• At least 5 years in a senior leadership role
  
  

REQUIRED SKILLS AND ABILITIES:

• Ability to build a supportive team environment
• Excellent client management and business literacy skills
• Strong interpersonal, organizational, analytical and negotiation skills
• Maintain a cooperative and collaborative team by establishing a strong and independent management team
• Excellent verbal and written communication skills (German and English)
• Effectively envision, develop, and implement new strategies to address competitive, complex business issues
• Manage multiple conflicting priorities
• Be self-directed and motivated
• Proficiency with Microsoft Office Products including Word, Excel, and PowerPoint
• Must be able to travel as needed to meet the needs of lab operations
  
  

About Antech

Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.

Note to Search Firms/Agencies

Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.