IT Support Specialist (f/m/d)

Who is Cinemo?

Cinemo is a global provider of highly innovative infotainment products that make every screen an opportunity. Its range of award-winning, fully integrated, low-footprint digital media offerings combine high performance with high quality and are truly system agnostic. Whether embedded, as mobile apps or through the cloud, Cinemo supports all digital media scenarios for any industry and any device. Its product portfolio is designed and built to deliver excellence, accelerate time to market, and lower TCO for its clients while creating digital media experiences that matter.

Founded in 2008, and with a strong history of industry firsts, Cinemo is the partner of choice for more than 40 market-leading OEMs and over 20 tier-1s. The company works with the top high-tech and consumer electronic companies as well as global music and video content providers. Cinemo’s global team of 300+ innovative thinkers from 40 nationalities continuously delivers groundbreaking innovation.

Position Description

As a member of our Infrastructure and Support Team, you'll serve as a primary point of contact for addressing day-to-day IT inquiries from Cinemo employees. Your responsibilities will include providing 1st and 2nd level support to ensure seamless user experiences both in our office and remote locations. This entails selecting, implementing, and deploying equipment for office and home-office use. You'll also play a key role in establishing departmental policies, guidelines, and user support standards. Furthermore, you'll be responsible for guiding and training employees on equipment usage, maintaining user documentation, and managing IT equipment inventory.

Regular office presence in Karlsruhe is essential for this role.

In this role, you will:

• Proactively solve 1st and 2nd level support cases on hard and software issues
• On-prem service - Take care of our office equipment: Install, move, add or change existing installations like work desks, meeting room equipment or other IT-related peripherals in our office space
• Diagnose and provide support on computer system problems, including repairing, servicing, installing, training, and troubleshooting computer hardware, printers, and other peripherals
• Help to roll-out and provision internal devices (e.g. laptops, workstations, and other peripherals) to ensure the compliance with the company rules

What you will need to succeed:

• At least 2-3 years of experience at resolving user issues and troubleshooting
• Demonstrated experience in IT support within a heterogeneous environment encompassing Windows, Linux, and MacOS systems
• Expertise with Networks, Active Directory, Intune, and handling inventory
• Strong familiarity with current user applications, hardware technologies and trends
• Strong written and verbal communication skills in English
• German language skills are a plus

If you are passionate about new technology and keen on working within an international team, Cinemo is looking for you!

The successful candidate will be based in Karlsruhe, Germany.

We look forward to your application!

Cinemo HR