Employee IT Support Specialist (m/f/d)

Tasks

• First point of contact for all IT-related questions and problems of employees
• Processing support requests via telephone, email or ticket system
• Installation, configuration and maintenance of hardware and software
• Troubleshooting IT problems (e.g. networks, printers, servers)
• Support with the administration and maintenance of networks and IT infrastructures
• Documentation of technical problems and solutions
• Training employees in the use of IT systems and software
• Cooperation with external service providers, if necessary
• Ensuring IT security and compliance with data protection guidelines
  
  

Profile

• Completed training in the IT sector (e.g. IT specialist for system integration) or comparable qualifications
• Sound knowledge of the installation and configuration of Windows and/or macOS operating systems
• Experience in network administration (LAN, WLAN, VPN, etc.)
• Knowledge of troubleshooting hardware and software problems
• High level of service orientation and communication skills
• Good written and spoken German and English skills
• Ability to work in a team and independently
• Willingness to participate in on-call duty if required
  
  

Additional Information

Requirements for the applicant:

Basic knowledge: Windows 11 operating system, iOS operating system, Macintosh Mac OS operating system, Windows 10 operating system, Linux operating system.

Advanced knowledge: Linux Debian operating system, Windows Server 2019 operating system